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Privacy Policy

Last updated 16 November 2025

Ochre Education Resource Library Ltd (Ochre, we, us, our) is committed to providing quality services to you and this policy outlines our obligations to you in respect of how we manage your personal information.

"Personal information" is defined in the Privacy Act 1988 (Cth) (the Privacy Act) to mean any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

This Privacy Policy explains how we may collect and use information that we obtain about you, and your rights in relation to that information. Your use of our online services or your provision of information to us constitutes your acknowledgment of the terms of this Privacy Policy. Please do not send us any of your personal information if you do not want it to be used in the ways described in this Privacy Policy.

We use your personal information to provide and improve our services, including educational resources that we make available for free or for purchase, and related services we may offer from time to time. By using our services (including accessing our websites located at a domain or subdomain owned by us, including the website https://ochre.org.au) (our website), you agree to the collection and use of personal information in accordance with this policy. This Policy should be read together with our Cookie Policy and our Terms of Service, and any other location specific legal notice or terms that govern our relationship with you or your use or purchase of our services.

We are required to manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act. A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.

Why we collect and hold your personal information

We collect and hold several different types of information for various purposes to provide our services to you, and other purposes as described below. We can collect and hold personal information directly related to, or reasonably necessary for, one or more of our functions or activities.

These include:

  • For the primary purpose of delivering our services, including educational resources and professional learning resources, which may involve administering, managing, maintaining and improving those services, and contacting you in relation to services you request and your queries generally.
  • To understand and analyse how our services are being used, receive your feedback, and help us improve the resources we create.
  • To ensure that our educational content is reaching the intended audience.
  • To allow you to opt into updates relating to our website and services, and notify you about changes to our service or new products or services you may be interested in.
  • To provide customer care and support, including enabling us to process your orders and payments.

  • To communicate with relevant stakeholders.
  • To detect, prevent and address technical issues, manage risks and other purposes relevant to us from time to time.
  • For any marketing purposes
  • If you apply for employment with us, we may also collect information for the purpose of considering your application.

We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting and holding the personal information and how we plan to use it.

We will only use your personal information for the stated purpose for which it was provided, with your consent, or otherwise in accordance with the law.

Types of personal information we collect and hold

Personal information you provide to us

We may collect personal information from you if you have requested information (including via our websites or via an email or other correspondence you send to us). If you apply for employment with us, we may also collect information for the purpose of considering your application, including your qualifications and resume, as well as reference information from your nominated referees.

When you create an account on our website or sign up for a subscription to our services, we may require you to provide: input the following information about yourself, and indicate whether you would like to subscribe to our mailing list:

  • your first and last name;
  • your email address;
  • your school;
  • your role;
  • other information as relevant to your account or subscription

Usage data and use of cookies

We may also collect and hold information about how our resources are accessed and used (“usage data”). This usage data may include information such as your computer’s Internet Protocol address (i.e. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. This information may be connected to a user’s profile, but will be de-identified and aggregated prior to any use in reports. We use this information to improve our website, our resources, associated services, and other materials we provide.

In order to collect usage data, we may use software embedded in our websites (such as JavaScript) and we may place small data files (cookies) on your computer or other device. For our Cookie Policy, see https://ochre.org.au/cookie-policy/

Order information

If you purchase products or services from us, including as part of a subscription, our payment gateway provider may also require your credit card details and billing information to process your transaction. These credit card details are processed by our secure third party payment gateway provider and are not stored in any form by us or on any internal or external databases that are accessible to us.

Third-party plugin

We may integrate third-party plugins into our services and the use of such third-party plugins results in data collection by us and the relevant third party. Your interactions with third-party plugins will be governed by the privacy policy of the company providing the third-party plugin.

Information that you send to us by email or other electronic means

You may also send us information about yourself by email or other electronic means (for example, through social media). In that case, we may record your name or account name and basic contact details and the information that you include in your communication.

When we invite you to provide information about yourself, it is entirely up to you whether you give us the information or not. Often, however, we will not be able to do something that you are asking for (for example, send you an e-newsletter, or respond to an enquiry) if you do not give us the information.

Information for under 18s

If you are under 18, be sure to obtain your parent’s or guardian’s permission before you send any information about yourself (your name, address, e-mail address, etc.) to us or anyone else over the internet.

How we hold personal information

We generally hold personal information in electronic form, and take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

We store electronic records within our own secure network and through third party data storage providers (as described in further detail below). Personal information within our network is password protected and access is appropriately limited.

Our third party data storage providers are required to protect personal information in accordance with applicable laws and take appropriate technical and organisation measures against unauthorised or unlawful use of personal information or its accidental loss, destruction or damage.

Disclosure of personal information

We may share your personal information in the following circumstances:

  • To use non-personal, de-identified and aggregated personal information for several purposes including for data analytics in order to help develop our website and services, for research, and promotional purposes. Any output is anonymised or aggregated so that no personal information or information relating specifically to you is reasonably identifiable;
  • For the purposes of facilitating and delivering any subscription or other services you have requested or purchased from us, and purposes related to those services or as otherwise contemplated throughout this Policy;
  • With trusted people or organisations who provide administrative, technology and financial services to us, including data processing and analysis, research, information technology services and support, marketing, and website maintenance/development. We will only disclose the necessary information required;
  • With our related bodies corporate and associated entities. We may share some or all of your personal information with those entities, where relevant or to assist with services we are providing to you or for other purposes contemplated in this Policy; in which case we will require our them to honour this Privacy Policy.
  • Anyone you authorise us to disclose your personal information to; and
  • Anyone to whom we are required or authorised to disclose the information by law, or to exercise a duty of care or defend our legal interests.
  • We may share aggregated information about the use of our website with project partners, but this does not involve disclosure of information from which you could be identified:
    • The Australian Education Research Organisation (AERO).
    • Catholic Education Canberra and Goulburn.
    • Melbourne Archdiocese Catholic Schools.
    • Catholic Education Sandhurst Ltd
    • The National Catholic Education Commission, and organisations they are working with, for example, Catholic Education South Australia, Catholic Schools Parramatta Diocese.

Overseas disclosure

We disclose personal information to Hubspot only as strictly necessary, who we use to provide subscription services, such as email updates. HubSpot’s product infrastructure is hosted on Amazon Web Services (AWS) in Australia. .

Security of personal information

We take reasonable steps to:

  • Protect personal information that we hold against misuse, interference, loss, unauthorised access, modification or disclosure by utilising up-to-date electronic and physical security controls that comply with relevant industry standards and guidelines;
  • Securely destroy or permanently de-identify personal information if it is no longer required.

Personal information may be kept on our information technology systems or held by selected third party providers that help us provide our services.

We use the following for hosting and storing data including personal information:

Direct marketing

If you are a user of our services or have otherwise expressed interest and provided us with your contact details, we may send emails to you with information about updates (such as publications, alerts and newsletters) and marketing our services.

We may use an "email management system" to automate the management and dispatch of these emails. The system allows us to collect personal information about you, such as whether you received and opened an email, and whether you clicked through to any links to our website. The personal information that the email management system collects and holds about you is used by us to ensure that you only receive correspondence that is relevant to your interests or your relationship with us, and to process any requests to unsubscribe. If you do not wish for us to send you such emails, please let us know by contacting us or by clicking the “Manage Email Preferences” link at the bottom of our emails and following the prompts, or by emailing us by clicking the ‘Contact Us’ button.

Access to your personal information

Under the Privacy Act, an individual has the right to seek access to, and/or correction of, any personal information which we hold about them and to advise us of any perceived inaccuracy. There are some exceptions to this right set out in the Privacy Act.

If you wish to seek access or correction to your personal information, please contact us using the contact information below. We may request that you prove your identity by providing us with a copy of a valid means of identification in order for us to process your request. We will consider any requests for access or correction and provide you with a response in a timely manner.

Maintaining the quality of your personal information

It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date.

If any of the personal information that you have provided to us changes, for example, if you change your email address or if you wish to cancel any request, or if you become aware that we have any inaccurate personal information about you, please let us know using the contact information below.Complaints

If you would like to complain about any matter arising under the Australian Privacy Principles, you may contact our Privacy Officer at the details below.

We will respond to complaints within a reasonable period of time (usually 30 days).

If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner by visiting www.oaic.gov.au, calling 1300 363 992 or by emailing enquiries@oaic.gov.au.

Changes to our Privacy Policy

From time to time it may be necessary for us to review and revise our Privacy Policy. We may notify you about changes to this Privacy Policy by posting an updated version on our website. We encourage you to check our website from time to time to ensure you are familiar with our latest Privacy Policy.

Privacy Officer

If you would like more information about the way we manage personal information, would like to request access to or correction of personal information that we hold about you, or wish to make a complaint, please contact our Privacy Officer by either:

Email: contact@ochre.org.au

Post: Ochre Education, PO Box 6023, Brown Hill, Victoria, 3350